If you receive a prolonged "Summoning the Wizard" screen when you first log into the browser version of ClaimWizard, there are a few things you can check before contacting our Support Team.
The directions below are to help jumpstart you for troubleshooting, our team cannot help you diagnose or remedy any issue you come across from the list below.
- Check you internet connection speed. You can use Fast.com or Speedtest.net in your browser to get your speed. Per the Federal Communications Commission (FCC), a broadband internet connection has a minimum download speed of 25 Mbps and a minimum upload speed of 3 Mbps. If multiple are using the same internet connection, or you run high-bandwidth applications such as VOiP phones or streaming (hello Netflix & Disney+), it is highly advised this minium be higher.
- Make sure you are using a modern web browser. Visit Update My Browser to see what browser and version you are currently running on. Upgrade to the latest version if possible. Older web browsers such as Internet Explorer 11 and previous have been (or will be shortly) discontinued by Microsoft and most likely will not properly load ClaimWizard. We recommend running Microsoft Edge in its place.
- Clear your web browser cache